Skip to main content
The blacklist is applied by HUB2, not by the providers, although providers may have similar mechanisms of their own.
HUB2 can restrict an MSISDN (phone number) for transfers. A transfer to a restricted MSISDN fails with the failure cause recipient_unavailable, before it is sent to the provider. HUB2 keeps a separate list for payments: a payment from a number restricted for payments fails with the same cause. The check runs after the balance check, so a transfer from an unfunded account fails with insufficient_funds first. It does not apply in sandbox. A delegated transfer to a restricted MSISDN returns 201 with a transfer in the failed status, whose failure cause is recipient_unavailable.

Unblocking

Restricted numbers are managed by HUB2 support. If you think a number is restricted by mistake, contact HUB2 support.